Service Advisor Excellence
Foundation
Foundation
Foundation
Tier 1 establishes the foundation every professional service advisor must have.
This level focuses on core mindset, communication, and decision clarity—eliminating guesswork, hesitation, and inconsistency at the counter.
You will learn how to understand your role, communicate with confidence, and lead customers through decisions with integrity. Tier 1 is not about selling more—it’s about building trust, clarity, and professional credibility from day one.
This is where every Champion starts.
Confidence
Foundation
Foundation
Tier 2 is where confidence is built through structure.
This level focuses on process, consistency, and expectation-setting—teaching advisors how to lead conversations instead of reacting to them.
You will learn how to manage workflow, present inspections with clarity, and handle resistance without pressure or defensiveness. Tier 2 bridges the gap between knowing what to say and knowing why you’re saying it.
This is where advisors stop guessing and start leading
Leadership
Foundation
Leadership
Tier 3 is where service advisors transition into leaders.
This level focuses on systems, standards, and long-term consistency—moving beyond individual performance and into repeatable excellence.
You will learn how to create structure at the counter, align with technicians and management, and protect the customer experience through disciplined processes. Tier 3 is not about doing more—it’s about doing things the right way, every time.
This is where advisors become the standard others follow.
The Service Advisor Excellence Pathway
Why This Program Exists
Service advisors hold one of the most influential positions in the automotive industry—yet it is one of the least intentionally developed. Advisors are expected to lead customers through complex, emotional decisions with confidence, clarity, and integrity, often without the structure or training required to do so consistently.
Service Advisor Excellence was created to change that.
This program is built on the belief that professionalism is not a personality trait—it is a skill set developed through structure, standards, and disciplined execution. We do not teach scripts, pressure tactics, or short-term sales techniques. We teach decision leadership: how to guide customers confidently, ethically, and consistently through real service decisions.
Each tier in this program is intentionally designed to build upon the last. Progression is not about speed or completion—it is about mastery, application, and readiness for greater responsibility. Advisors advance as they develop clarity, consistency, and leadership at the counter.
Service Advisor Excellence is for professionals who take their role seriously and want long-term confidence, not temporary motivation. The goal is simple but demanding: to raise the standard of automotive service by developing advisors who lead with clarity, discipline, and integrity—every day, with every customer.
Digital Vehicle Inspection Training
The Language of Trust at the Counter
Precision, Consistency, and Professional Standards
Precision, Consistency, and Professional Standards
The DVI Bible — Service Advisor Edition teaches service advisors how to interpret, translate, and present digital inspections with clarity and confidence. This program focuses on building trust through transparency, accurate communication, and professional judgment.
Advisors learn how to guide customers through inspection results without pressure, confusion, or overselling—turning information into understanding and recommendations into confident decisions. This is where inspection data becomes leadership at the counter.
Precision, Consistency, and Professional Standards
Precision, Consistency, and Professional Standards
Precision, Consistency, and Professional Standards
The DVI Bible — Technician & General Service Edition establishes a disciplined approach to inspections, documentation, and accountability. This program focuses on accuracy, consistency, and professional responsibility—ensuring every inspection reflects the same standard, regardless of who performs it.
Technicians learn how to document findings clearly, support service advisors effectively, and protect the integrity of the inspection process. This is where systems replace shortcuts and standards replace assumptions.
Systems That Protect the Business and the Brand
Precision, Consistency, and Professional Standards
Systems That Protect the Business and the Brand
The DVI Bible — Owner & Manager Edition is designed for leaders responsible for consistency, culture, and long-term results. This program focuses on building inspection systems that protect customers, technicians, and the business itself.
Owners and managers learn how to set inspection standards, ensure accountability, and align teams around a single, professional process. This is not about control—it’s about creating structure that allows people to perform at their best.